Thank you for shopping with CHINS. We value your satisfaction and stand behind the quality of our products. Please review our Refund and Returns Policy carefully before making a purchase.
1. Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
-
The item must be unused, in its original packaging, and in the same condition that you received it.
-
Proof of purchase or receipt is required.
2. Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].
4. Non-Returnable Items
Certain types of goods are exempt from being returned, including:
-
Customized or special-order items
-
Items showing obvious signs of use
-
Products not purchased directly from our official website
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us. We recommend using a trackable shipping service or purchasing shipping insurance for returns.
6. Contact Us
For questions about returns or to initiate a return, please contact us:
Email: [email protected]
Our team will guide you through the process.